Refound Policy

At Starlight Project, we strive to ensure customer satisfaction with our products. Please review our refund policy carefully to understand your rights and our obligations regarding returns and refunds.

 

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date to qualify for a refund.

• To be eligible for a return, the product must be in original condition, unused, and with all accessories, manuals, and packaging intact.

• Proof of purchase (order confirmation or receipt) is required for all returns.

 

2. Non-Refundable Items

The following items are not eligible for a refund :

• Products that show signs of wear, damage, or unauthorized modifications.

• Missing accessories, packaging, or documentation.

 

3. Refund Process

1. Request a Return Authorization: Contact us at [Your Support Email/Phone] to initiate a return.

2. Ship the Product: Once authorized, ship the item back to the address provided. Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria.

4. Processing Refunds: Approved refunds will be issued to your original payment method within 5–10 business days of approval.

 

4. Refunds for Defective or Damaged Items

• If your item arrives damaged or defective, please notify us within 7 days of receipt.

• Contact us with photographic or video evidence of the damage, and we will arrange for a replacement or a full refund, including shipping costs.

 

5. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired item.

 

6. Shipping Fees

• Shipping fees for returns are non-refundable unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

• In such cases, we will cover the return shipping costs.

 

7. Refund Exceptions

 

Refunds may be denied if :

• The product is returned outside the 30-day window.

• The returned item does not meet the eligibility criteria.

 

8. Contact Us

 

If you have any questions or concerns about your return or refund, please reach out to us:

• Email: [Your Support Email]

• Phone: [Your Support Phone Number]